Customer Care Policy Statement
CRL’s vision is to be the Specialist Contractor of Choice, and as such our customers are key.
We want to provide our customers with the very best of service, support, advice and facilitation. We have come a long way in over 65 years as a specialist contractor and have seen many changes, and we recognise that there is always more to do to ensure that our Customers know that we really care about them.
To continue building and growing relationships new and old, we will develop our relationships, deliver consistently, and improve our service by:
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- Collaborating with our Customers and Stakeholders
- Listening to the concerns and views of our stakeholders and consulting regularly to ensure that their needs are being met
- Observing high standards of personal conduct, including politeness, fairness and sensitivity, and demonstrating integrity, objectivity, competence and confidentiality in carrying out our work
- Helping our employees understand their individual and combined contribution to customer service
- Monitoring and measuring Customer feedback and quality, and
- Developing improvement plans to ensure continual maturity.
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This is a summary of our commitments to our customers, which will be kept under regular review by CRL in light of experience and feedback.
Signed
Sanjay Patel
Managing Director
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